INTCERA

Knowledge Base

FAQ

Q What is your complaint hotline and email address? 2024-03-13
A

If you have any dissatisfaction, please send your question to info@intcera.com 
We will contact you within 24 hours, thank you very much for your tolerance and trust.

Please contact us for further information.

Q What online communication tools does you have? 2024-03-13
A

Our company's online communication tools include Tel, Emails, Whatsapp and Skype

Please contact us for further information.

Q What are the acceptable payment methods for your company? 2024-03-13
A

We support 100% T/T. More payment methods depend on your order quantity.

Please contact us for further information.

Q How about the shipping fees? 2024-03-13
A

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

Please contact us for further information.
 

Q Do you guarantee safe and reliable delivery of products? 2024-03-13
A

Yes, we always use high-quality packaging for shipping. We usually use carton box for standard products. We also use special packaging for special goods. Specialized packaging and non-standard packaging requirements may incur additional costs.

Please contact us for further information.

Q What is the product warranty? 2024-03-13
A

Normally one year guaranty service. However, we guarantee our materials and craftsmanship. Our promise is to make you satisfied with our products.

Please contact us for further information.

Q Can you supply the relevant documentation? 2024-03-13
A

Yes, we can provide most documentation including Certificates; Reach; RoHS; Origin, and other export documents where required.

Please contact us for further information.

Q What is your quality control process? 2024-03-13
A

Our company has strict quality control process.

Please contact us for further information.

Q What is your total production capacity? 2024-03-13
A

Our total production capacity is approximate 600,000pcs terminals per month.

Please contact us for further information.

Q How long is your normal product delivery period? 2024-03-13
A

The lead time depends on the order quantity. For samples, the delivery time is within 1-2 working days. For mass products, the delivery time is 5-8 working days after receiving the deposit. For Customized products, the delivery time is 18-25 working days.

Please contact us for further information.

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